Incoming Resources
- Longman, Boston, Mass., c2011
- Harvard Business School Press, Boston, Mass., c2002
- Harvard Business School Press, Boston, Mass., c1996
- Element, Boston, Mass., 1999
- Dorling Kindersley, Distributed by Houghton Mifflin, New York, Boston, Mass., 1991
- Harvard Business School Press, Boston, Mass., c2000
- Concept Media: New England Baptist Hospital, Boston, Mass., c1993